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Warranty

OMVIVO WARRANTY 

WARRANTY CONDITIONS FOR PRODUCTS PURCHASED ON OR AFTER 1ST OF JANUARY 2025 

CONGRATULATIONS ON PURCHASING A PREMIUM QUALITY OMVIVO PRODUCT 

CHECK ALL ITEMS IMMEDIATELY - Omvivo allow 7 days from delivery of goods for notification of any discrepancies including damage, short supply or incorrect goods. If you notice a discrepancy, contact the place of purchase immediately. 

BEFORE INSTALLATION INSPECT THOROUGHLY - Before any installation begins, check all items carefully. Contact the place of purchase immediately if you find damage, fault or incorrect items and do not proceed with installation. 

Once installation begins no claim of damage, including but not limited to chips, cracks, scuffs, scratches or incorrect product supply will be accepted. 

The Warranty Conditions and Exclusions apply to both the Residential and Commercial Warranty.

The Residential Warranty covers product installed in a residential environment such as a house, townhouse or apartment including multi-level residential development. The Commercial Warranty covers product installed in any non-domestic/non-residential environment including, but not limited to, public buildings, schools, hospitals, offices, retail, sports centres, private businesses and hospitality settings such as restaurants, bars, hotels and holiday accommodations.

The Omvivo warranty covers faults in the product construction, material and assembly. Under the Omvivo Warranty terms and conditions, product found upon inspection by an authorised representative to be defective in material or workmanship will be replaced or repaired (at Omvivo’s option) with an equivalent product free of charge.

 WARRANTY CONDITIONS 

This warranty will apply only under all of the following conditions: 

  • Failure is due to a fault in the manufacture or material of the product. 
  • The product was inspected thoroughly upon delivery; No claims of damage will be accepted once installation begins. 
  • The item has been installed by the appropriate licensed tradesperson such as a plumber or electrician. 
  • The installation of the product is in accordance with the instructions provided. 
  • No modifications to the product have been made without prior written authority from Omvivo. 
  • No disassembly, reconfiguration, reassembly or reinstallation of the product has taken place. 
  • All relevant information is provided to Omvivo as per the claims procedure. 
  • To meet the terms of the Residential Warranty, the item must be installed in and subject to domestic residential use only. 

This warranty does not include faults caused by: 

  • Unsuitable or improper use. 

OMVIVO WARRANTY 25.V2 

  • Incorrect installation or installation that is not in accordance with the instructions provided including inadequate or incorrect site preparation. 
  • Installation or part installation by the purchaser or any person other than an appropriately licensed tradesperson. 
  • Normal wear and tear. 
  • Inadequate or a lack of maintenance. 
  • Chemical, electrochemical or electrical influence. 
  • The use of harsh detergents or abrasive cleaners. 
  • Water damage to cabinetry or electrical components. 
  • Damage caused by environmental factors including but not limited to, direct sunlight, extreme weather, flooding, high humidity and extreme high or low temperatures. 
  • Variations in colour, pattern, texture and the ordinary aging patina of natural materials such as timber, timber veneer, and natural stone. 
  • Furniture door and drawer alignment. This is an expected part of the installation process and is not covered by warranty 

The Omvivo warranty commences from the date of purchase from Omvivo and is for the relevant period set out in the Warranty Terms table above. The warranty applies to the original owner and is non-transferable. 

The benefits given by this warranty are in addition to the other rights and remedies that consumers may have under the Australian Consumer Law and any other applicable laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure. 

EXCLUSIONS: 

To the fullest extent permitted by law, Omvivo excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. 

This warranty does not cover items purchased as ex-display, prototypes or seconds. 

The manufacturer will not be liable for the cost of installation or removal of any unit beyond the Omvivo warranty terms. 

CLAIM PROCEDURE: 

For all warranty queries, please contact the place of purchase (the details can be found on your purchase invoice). Please provide them with the below information so they can efficiently raise a warranty claim on your behalf. Once the claim has been raised, an Omvivo representative will be in touch within 5 working days (excluding public holidays and end of year closure period). 

  • Proof of purchase 
  • Your contact details 
  • Photos depicting the issue and the complete installation (additional images may be requested to provide the Omvivo technicians a good understanding of the concern) 
  • A clear description of the fault 
  • Installers contact details 

SERVICE CALL CHARGES: 

If an Omvivo authorised person attends a warranty claim investigation and, in the opinion of the Omvivo authorised person or Omvivo, the concern does not meet the Warranty requirements, for example it is found to be the result of incorrect installation, improper use, poor drawer or door alignment, or from any cause other than a manufacturing defect for which the manufacturer is responsible, Omvivo will forward all service charges and expenses to the claimant. 

Omvivo may request a refundable fee to book an Omvivo authorised person to attend the premises to investigate a warranty claim. 

For further support and information please contact Omvivo by email [email protected] or phone +61 03 9339 8130. 

Omvivo Pty Ltd 

1 Sharps Road 

Tullamarine VIC 3043 

Phone +61 03 9339 8130